Lewisham Council (202301524)
The complaint is about the landlord’s handling of the resident’s requests for service charge information.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Longhurst Group Limited (202224549)
The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint.
Places for People Group Limited (202214143)
The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom extractor fan. Repairs to the front and back doors.
Thurrock Council (202227472)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The Ombudsman has also investigated the landlord’s complaint handling.
Amplius Living (202212607)
The resident’s complaint is about the landlord’s handing of the resident’s reports of: Repairs to the property. Damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Bristol City Council (202203631)
The complaint is about the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation for damage to his possessions. Complaint.
Citizen Housing (202232565)
The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the decant accommodation offered. The associated complaint handling.
ForHousing Limited (202301617)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering the landlord’s handling of the resident’s complaint.
Lambeth Council (202224448)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
London Borough of Hackney (202224483)
The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s kitchen, taps and boiler following a leak in the property. The associated complaint.