Croydon Churches Housing Association Limited (202309423)
The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp and mould on a bedroom wall in the resident’s property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202305990)
The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to the ceiling. The landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (202231383)
The complaint is about the landlord’s handling of: The resident’s reports of a crack in the exterior wall, a leak from the above balcony, and the subsequent damage to his property. The complaint.
Sanctuary Housing Association (202337287)
The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. Associated formal complaint.
Southend-on-Sea City Council (202309216)
The complaint is about the landlord’s handling of the resident’s request for it to: reinstate an external security gate. install external lighting by his flat. The Ombudsman has also assessed the landlord’s complaint handling.
Southern Housing (202301251)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to his bedroom ceiling collapsing. The remedial works to the bedroom ceiling, including the quality of the work. The associated complaints.
Sovereign Network Homes (202306986)
REPORT COMPLAINT 202306986 Sovereign Network Homes 23 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Tendring District Council (202326805)
The complaint is about the landlord’s handling of anti-social behaviour reports.
Accent Housing Limited (202231933)
The complaint is about the landlord’s: Response to the resident’s reports about drainage issues in the bathroom. Complaint handing.
Camden Council (202308263)
The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling.