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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Tower Hamlets Homes (202220118)

The complaint is about the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This report will also assess the landlord’s: Complaint handling. Record keeping.

Warwick District Council (202201904)

The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident succeeded the tenancy. The related complaint.

Bromford Housing Group Limited (202229122)

The complaint is about the landlord’s response to the resident’s concerns about the gas safety check. This Service has also considered the landlord’s complaint handling.

East Devon District Council (202231306)

The complaint is about the landlord’s handling of various repairs to the property.  The Ombudsman has also considered the landlord’s knowledge and information management.

Fairhive Homes Limited (202316144)

The complaint is about: The landlord’s handling of reports of noise nuisance from the communal entrance door. The landlord’s handling of reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.

Homes Plus Limited (202341523)

The complaint is about the landlord’s handling of repairs at the resident’s property. The landlord’s complaint handling is also considered.