Peabody Trust (202322145)
The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202302231)
The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint handling.
The Riverside Group Limited (202314741)
The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202329490)
The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has considered the landlord’s complaint handling.
Gentoo Group Limited (202305971)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts.
Notting Hill Genesis (NHG) (202304073)
The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property.
Richmond Housing Partnership Limited (202347109)
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This report will also consider the landlord’s record keeping.
Southwark Council (202331563)
The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202305675)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required to windows. The Ombudsman has also considered the landlord’s record keeping with respect to the issues.
Lancaster City Council (202210325)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.