Clarion Housing Association Limited (202128485)
This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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GreenSquareAccord Limited (202221253)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.
Haringey London Borough Council (202122735)
The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.
Hightown Housing Association Limited (202101957)
The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.
Islington Council (202215237)
The complaint is about the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision not to refund the resident’s council tax. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Karbon Homes Limited (202119326)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his neighbour. The resident’s reports of antisocial behaviour (ASB), the conduct of a staff member and disability discrimination. The installation of grab rails at the property. The resident’s concerns regarding access to the property and road during winter months. The associated complaint.
Lambeth Council (202202730)
The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting the landlord’s concierge services; The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202120968)
The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202122722)
The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response to the resident’s request for reasonable adjustments. Complaints handling.
Notting Hill Genesis (NHG) (202215893)
The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment.