The Riverside Group Limited (202209646)
The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Yorkshire Housing Limited (202200048)
The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.
Barking and Dagenham Council (202113701)
The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled her formal complaint.
Clarion Housing Association Limited (202102226)
The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.
Cognatum Estates Ltd (201914352)
The complaint is about the landlord’s response to: The resident’s reports about a member of staff. The related complaint.
Estuary Housing Association Limited (202211445)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.
Livv Housing Group (202113921)
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports of outstanding repairs to the drainage at the property. This investigation has also considered the landlord’s: Communication; Record keeping and complaint handling.
London & Quadrant Housing Trust (L&Q) (202213796)
The complaint is about: The landlord's response to the resident's report about dog fouling in front of her property. The landlord’s handling of the associated complaint.
London Borough of Barking and Dagenham (202210149)
The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety concern, and the subsequent offer of compensation for this. The associated complaint.
Newham Council (202111993)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property.