We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the resident’s reports of financial difficulties. Handling of the resident’s buy back request. Handling of the resident’s complaint. This service has also investigated the landlord’s knowledge and information management.
This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor.
This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s request for replacement windows.
The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs following the mutual exchange including damp and mould.
The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of the resident’s decant from her property. The landlord’s complaint handling.
This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered.
The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs.
The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered.
This complaint is about the landlord’s handling of: The resident’s reports of repair to the shower seat in her adapted bathroom. The resident’s concerns about the conduct of an operative and a member of its staff. The associated complaint.