Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Amplius Living (202232404)

The complaint is about the landlord’s response to issues the resident raised concerning: Repairs to his kitchen and bathroom. Cleaning and maintenance of communal areas in and around his building.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, cracks to the exterior and interior walls, and repairs to the windows and doors of the property. Concern that the front door to the property was insecure. Concern that there was a legal restriction on the property. The Ombudsman has also considered the associated complaint handling.

Dover District Council (202313200)

The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of reports of noise from the heating system. Handling of reports of the heating not working. Complaint handling.

Clarion Housing Association Limited (202222643)

The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme.

Home Group Limited (202400122)

The complaint is about: The landlord’s handling of the resident’s reports about a roof leak, its handling of associated repairs, and the level of compensation offered by the landlord as redress. The landlord’s complaint handling.

Hyde Housing Association Limited (202200445)

The complaint is about the landlord’s handling of the resident’s request for repairs to mortar. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202328211)

The complaint is about how the landlord responded to the resident’s reports of a leak into the property. We have also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202230344)

The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property.

London & Quadrant Housing Trust (L&Q) (202231070)

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202316601)

The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated repairs. Reports of a leak, and the associated repairs. Subject access request (SAR). The Ombudsman has also considered the landlord’s complaint handling.