Citizen Housing (202214667)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to move property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Clarion Housing Association Limited (202122500)
The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling.
Crawley Borough Council (202201018)
The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. Response to reports of groundwork defects in the garden. Handling of reports of settlement cracks. Handling of the resident’s queries about solar panels. Response to reports of repair to the front door. Complaint handling.
Golding Homes Limited (202213912)
The complaint is about the landlord’s handling of a staircasing application made by the resident.
Home Group Limited (202210494)
The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services received. The landlord’s response to the resident’s reports about repairs to the property. The landlord’s complaint handling has also been investigated.
Islington Council (202119874)
The complaint is about the landlord’s handling of the resident’s reports about: Outstanding repairs to the kitchen units. The replacement bath and taps. Repairs to the glass in the rear door. Missed appointments. Staff conduct, accusation of lying, and being in breach of the tenancy agreement. Associated formal complaint.
Leeds City Council (202219543)
The complaint is about: The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage caused to her property by the leak. The Ombudsman has also considered the landlord’s handling of the complaint.
LiveWest Homes Limited (202231260)
The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s bathroom taps, bath, gas hob and radiators. issues with the resident’s gate, front door, and kitchen cupboards. the landlord’s communication with the resident including her request for compensation.
London & Quadrant Housing Trust (L&Q) (202208759)
The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling of the resident’s complaints concerning maintenance and refurbishment works.
London Borough of Hounslow (202216549)
The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.