Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Metropolitan Thames Valley Housing (202126055)

The complaint is about the landlord’s handling of: The resident’s report of damage, damp and mould to the internal decoration of her property from an external rain water pipe. The associated complaint.

The Riverside Group Limited (202121870)

The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.

Leeds City Council (202204111)

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring property.

Sadeh Lok Limited (202113975)

The complaint is about the landlord’s handling of TV aerial repairs. The Ombudsman has also considered the landlord’s:  complaint handling. record keeping.

Sanctuary Housing Association (202109342)

The complaint is about: The landlord’s management of the resident’s rent account and her dissatisfaction with the credit reimbursed by the landlord. The landlord’s handling of the complaint.