We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: the length of time scaffolding was in situ. the costs associated with the scaffolding. The Ombudsman has also assessed the landlord’s: complaint handling.
This investigation is about: The landlord’s response to the resident’s complaint about one of its officers. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A report of a damaged tumble drier and a boiler leak. Reports of boiling water causing burns from the shower. Reports of a water ceiling leak and damage to a neighbour’s property. The landlord’s handling of water supply and water pressure issues at the property, including: A report of water discolouration. A leak to the sink following work to improve the water pressure. A washing machine left unconnected to the water supply after work to improve the water pressure. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of a back door replacement. Handling of the resident’s rehousing request. Complaint handling.
The complaint is about: The landlord’s handling of the resident’s windows and a communal door being in disrepair and in need of replacement. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A pest issue. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
The complaint is about the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine.
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity wall insulation. Complaint handling.
The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application.