Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Paragon Asra Housing Limited (202345554)

The complaint is about the landlord’s handling of: The resident’s concerns raised in relation to the void inspection. The subsequent repairs to: Damaged floor tiles which contained asbestos. Leak/roof issue. Cracked toilet. Cracked walls. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202217880)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of the resident’s windows. The associated complaint.

Peabody Trust (202311049)

The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal complaint.

Sage Housing Limited (202331546)

The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect Liability Period (DLP).

Southwark Council (202300853)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front door threshold. Compensation request. The associated complaint handling.

The Guinness Partnership Limited (202329063)

The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp and mould. Associated complaint.