We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Concerns about a lack of services charged for but not provided specifically for the lift, intercom and cleaning. Request for a managed move. Items outside her property. Related complaint.
The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into consideration the landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The landlord’s handling of the resident’s request for reimbursement of energy bills. The Ombudsman investigated the landlord’s record-keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould in the hallway due to a lack of heating. Associated complaint.
The complaint is about the landlord's handling of: Installation of kitchen units. Installation of flooring in the kitchen. The conduct of its contractors and the appointments they offered. Temporary arrangements for the toilet, shower and cooker during repairs.
The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of pests in the property.
The complaint is about: The concerns raised about the condition of the property when it was let to the resident and whether rent should have been charged. The landlord’s response regarding provision of a letterbox key and access to mail. The Ombudsman has also investigated the landlord’s handling of the complaint and record keeping.
The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN).
The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating system. The complaint.
The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint.