Places for People Group Limited (202212799)
The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Portsmouth City Council (202224228)
The complaint is about the conduct of the landlord’s staff in relation to the: Handling of the resident’s request to move. Formal complaint.
Six Town Housing Limited (202225898)
The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated for their sole use.
Southend-on-Sea City Council (202309595)
The complaint is about the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of mould. Communication with the resident. Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing (202211975)
The complaint is about the landlord’s handling of: The resident’s reports of defects in his property. The associated complaint.
St Mungo Community Housing Association (202214386)
This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and damp in his home. The landlord’s complaint handling.
Stoke-on-Trent City Council (202122682)
The complaint is about the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. The Ombudsman has also considered the landlord's complaint handling.
Wandle Housing Association Limited (202224519)
The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling.
Accent Housing Limited (202233159)
This complaint is about the landlord’s handling of repairs. The Ombudsman has also considered the landlord’s record keeping.
Bromford Housing Group Limited (202204989)
The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports that a neighbour was running a business from their property; Tenancy breach warning ; Complaint.