Clarion Housing Association Limited (202218339)
The complaint is about the landlord’s handling of the resident’s reports of a fly infestation. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Flagship Housing Group Limited (202215333)
The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the tenancy commenced and the resident’s disrepair reports. The landlord’s handling of the resident’s complaint including the amount of compensation offered.
Gloucester City Homes Limited (202311899)
The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in the property, and the associated costs.
Grand Union Housing Group Limited (202301029)
The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage to a ceiling. The resident’s concerns about damage caused to her carpet by the leak. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Leeds City Council (202313924)
The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at the resident’s property and a broken drain cover. The associated complaint.
London & Quadrant Housing Trust (202228344)
The complaint is about the landlord’s handling of: Lift repairs. Antisocial behaviour (ASB). A request for the reimbursement of removal costs. Reports of pests. Condensation, damp and mould in the building. Cleaning of communal areas. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202305870)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from a communal bin store. Request for a transfer to another property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202319060)
The complaint is about the landlord’s: Response to the resident’s reports of cracks in the ceiling. Response to the resident’s transfer request.
London Borough of Hackney (202302021)
The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s handling of the resident’s reports of a leak from her neighbour’s property above. The landlord’s complaint handling has also been investigated.
London Borough of Hackney (202310241)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. The Ombudsman also considered the landlord’s record keeping.