Optivo (now Southern Housing) (202125917)
The complaint is about: The landlord’s handling of the resident’s concerns about CCTV in a communal area. This Service has also considered the landlord’s complaint handling approaches.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Optivo (now Southern Housing) (202203569)
The complaint is about: The landlord's response to the resident’s report he could not reach the out of hours service. The landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord's response to the resident’s request for reasonable adjustments. The landlord's response to the resident’s report about staff conduct. The level of compensation offered by the landlord.
Platform Housing Group Limited (202214775)
The complaint is about: The landlord’s handling of the resident’s request for a managed move. The landlord’s handling of the resident’s reports of ongoing damp and mould.
Sanctuary Housing Association (202207260)
The resident has complained about the landlord’s handling of: her request for operatives to wear new PPE during visits. her report that a streetlight in the car park was not giving sufficient lighting. her report of birds in the roof of the building and its impact on her, in particular, fleas entering her property. This Service has also considered the landlord’s complaint handling.
South Liverpool Homes Limited (202221149)
The complaint is about the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears. Handling of the resident’s benefit support needs. Handling of the boiler inspection at the property. Complaint handling.
Southern Housing (202107977)
The complaint is about the landlord’s handling of: Repairs to the property and upgrades at the property. This Service has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202116592)
The complaint is about the landlord’s handling of repairs at the property. This Service has also considered the landlord’s complaint handling approaches.
Southern Housing Group Limited (202217424)
The complaint is about the landlord’s handling of: Water leaks from the upstairs flat and the subsequent repairs. The resident’s complaint.
The Guinness Partnership Limited (202119405)
The complaint is about: The landlord’s handling of the resident’s report regarding a section 20 notice for upgrades to the apartment building and the reported impact on the sale of the property. The landlord’s complaint handling.
The Guinness Partnership Limited (202215055)
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application. The Ombudsman has also considered the landlord’s complaint handling.