Accent Housing Limited (202305751)
The complaint is about the landlord’s handling of repairs to the windows and doors in the resident’s property. The Ombudsman has also considered the associated complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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East Riding of Yorkshire Council (202308393)
The complaint is about the landlord’s response to the resident’s concerns about fire doors.
Lewes District Council (202343599)
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports of anti-social behaviour (asb). The landlord’s regard for the needs of the resident’s household The landlord’s handing of the resident’s associated complaint. The landlord’s handling of her rehousing request.
London & Quadrant Housing Trust (L&Q) (202306736)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the landlord’s complaints handling.
Newcastle City Council (202305992)
The complaint is about the landlord’s handling of repairs caused by possible subsidence.
Plymouth Community Homes Limited (202336249)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation and the removal of her damaged possessions. The landlord’s handling of the resident’s complaint. The Ombudsman has also considered the landlord’s record keeping.
Sovereign Network Homes (202217522)
The complaint is about the landlord’s handling of: Recurring roof leaks. Replacing a velux roof window. The Ombudsman has also investigated the landlord’s handling of the resident’s associated complaints.
Sovereign Network Homes (Former Network Homes) (202304392)
The complaint is about the landlord’s handling of a leak in the property.
The Guinness Partnership Limited (202317444)
The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint.
ForHousing Limited (202308903)
The complaint is about: The landlord’s handling of the resident’s reports of a leak from the flat upstairs . The landlord’s handling of the resident's complaint.