Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Dacorum Borough Council (202309175)

The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The Ombudsman will also investigate the landlord’s knowledge and information management.

Abri Group Limited (202201157)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

Clarion Housing Association Limited (202221519)

The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in temporary accommodation during the planned repairs. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Clarion Housing Association Limited (202327436)

The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due to having no gas supply. Repairs to the bathroom window. The associated complaint  

Hyde Housing Association Limited (202216639)

The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and mould. The Ombudsman has also considered the landlord's complaint handling. 

London & Quadrant Housing Trust (L&Q) (202347531)

The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused by blocked drainage. Reports of an infestation of mice. Reports of an overgrown tree in a neighbouring garden Associated complaint.

London Borough of Croydon (202317525)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and damp and mould within the property. Request for it to carry out repairs to the windows and doors. Reports of drainage issues in the garden. Concerns about not being provided with gas and electrical safety certificates when moving into the property. The associated complaint.