We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202405347 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 March 2026 Background The resident lives in a block of flats served […]
Decision Case ID 202411325 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 March 2026 Background The resident lives in a 6th floor flat in the landlord’s […]
Decision Case ID 202346967 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The resident had reported […]
Decision Case ID 202401966 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident was unhappy with how the landlord handled […]
Decision Case ID 202227398 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202502192 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident told the landlord in August 2024 […]
Decision Case ID 202331438 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident lives in a 1 bed flat within […]
Decision Case ID 202538720 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident lives in a sheltered bedsit. The bedsit is […]
Decision Case ID 202314014 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Assured Tenancy Date 28 March 2026 Background The resident reported a leak from the roof, which was […]
Decision Case ID 202338005 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident told the landlord that there […]