Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Clarion Housing Association Limited (202526155)

  Decision Case ID 202526155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a basement flat. She reported repeated […]

ForHousing Limited (202400781)

  Decision Case ID 202400781 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026   Background The resident has lived in her house with her partner and […]

Gentoo Group Limited (202335115)

  Decision Case ID 202335115 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026   Background The resident, who has a weakened immune system, lived in […]

Haringey London Borough Council (202348575)

  Decision Case ID 202348575 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident has been a tenant […]

Hyde Housing Association Limited (202342050)

  Decision Case ID 202342050 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026   Background The resident lives in a first floor flatof […]

Hyde Housing Association Limited (202343265)

  Decision Case ID 202343265 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026   Background The resident has said he had been raising concerns about […]

Hyde Housing Association Limited (202419392)

  Decision Case ID 202419392 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The resident complained to the landlord in June 2024 as she […]

Hyde Housing Association Limited (202526762)

  Decision Case ID 202526762 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident previously lived in a flat and is a […]

London & Quadrant Housing Trust (202338211)

  Decision Case ID 202338211 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026   Background The residentrents her flat to her own tenant. The […]

London & Quadrant Housing Trust (202525025)

  Decision Case ID 202525025 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident reported experiencing damp and mould in her […]