Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Riverside Group Of Companies Ltd (202200076)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s handling of the complaint.

Abri Group Limited (202214884)

The complaint is about the resident’s tenancy type following a mutual exchange.

Home Group Limited (202126025)

The complaint is about the representative’s concerns regarding the sales process of his late mother’s property.

Mansfield District Council (202123925)

The complaint is about how the landlord handled the resident’s reports about her neighbour parking his motorbike in a communal area. The Ombudsman has also assessed the landlord’s complaint handling.

South Kesteven District Council (202111697)

The resident complains about the landlord’s handling of his reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

Sovereign Housing Association Limited (202210706)

The complaint is about the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. The associated complaint.

The Riverside Group Limited (202220692)

The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.

Cottsway Housing Association Limited (202219718)

The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property.

Guinness Housing Association Limited (202122779)

The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.

Metropolitan Thames Valley Housing (MTV) (202211158)

The complaint is about: The landlord’s handling of repairs to the communal door. The landlord’s response to the resident’s concerns about the car park gate. The landlord’s handling of the complaint.