Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Lewisham Council (202326309)

The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet flush.

Lewisham Council (202347050)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary decant.

London & Quadrant Housing Trust (L&Q) (202219217)

  REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

London & Quadrant Housing Trust (L&Q) (202223776)

The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom windows. The Ombudsman has also considered the landlord’s: Record keeping. Associated complaint handling.

London & Quadrant Housing Trust (L&Q) (202313921)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s concerns about retaliation from her neighbour following her reports. The resident’s concerns about earlier reports by former residents involving the neighbour. This investigation has also considered the landlord’s complaints handling.

London Borough of Newham (202226552)

The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering in the main bedroom. Fencing in the garden. The neighbour’s overhanging tree. A leak in the bathroom and the subsequent damage caused in the property. The complaint and level of compensation offered. The Ombudsman has also investigated the landlord’s record keeping.