We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also investigated the landlord’s complaint handling.
The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. The landlord’s response to the resident’s request to remove waste from her garden.
The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint.
The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom.
The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The landlord’s complaint handling has also been investigated.