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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Islington Council (202302456)

The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling.

Lambeth Council (202402474)

The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The landlord’s complaint handling has also been investigated.

Lewisham Council (202326309)

The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet flush.

Lewisham Council (202347050)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary decant.

London & Quadrant Housing Trust (L&Q) (202219217)

  REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

London & Quadrant Housing Trust (L&Q) (202223776)

The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom windows. The Ombudsman has also considered the landlord’s: Record keeping. Associated complaint handling.