Clarion Housing Association Limited (202222519)
The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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East Midlands Housing Group Limited (202227100)
The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202221804)
The complaint is about the resident’s reports of a leak and the subsequent repairs.
Gravesend Churches Housing Association Limited (202224957)
The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The associated complaint.
Hammersmith and Fulham Council (202212168)
The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202203832)
The complaint is about the landlord’s handling of: An external sewage leak caused by a blocked drain. Pest control. Repairs to the toilet. Damp and mould following a roof leak. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Incommunities Limited (202310043)
The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved in.
Jigsaw Homes Group Limited (202014614)
REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202410614)
The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint handling.
London Borough of Barking and Dagenham (202348403)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling.