Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Jigsaw Homes Group Limited (202014614)

  REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Magna Housing Limited (202323728)

The complaint is about the landlord’s: Handling of reports of a leak and remedial works required. Response to health and safety concerns about a neighbour’s behaviour. Contact with the resident’s doctor. Relocation of the resident’s careline unit and handling of reports of a fault with the unit. The Ombudsman has also considered the landlord’s complaint handling.

Nottingham Community Housing Association Limited (202306377)

The complaint is about the landlord’s response to the resident’s concerns about: Asbestos. The upgrade of her kitchen and bathroom. Access to her consumer unit. This Service has also considered the landlord’s handling of the complaint.

Paradigm Housing Group Limited (202311664)

The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the use of force during eviction.

Southern Housing (202232960)

The complaint is about the landlord’s handling of: damage to the resident’s window and balcony following cyclical works in 2020. communal facilities. communal repairs. estate management and communication. the resident’s complaint.

The Riverside Group Limited (202230641)

The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed in their home by 1 October 2022. Handling of the resident’s associated complaint.