Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Lambeth Council (202319721)

The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of damp and mould in the property. Associated complaint.

Lambeth Council (202338474)

  REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Lincoln City Council (202312018)

The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bathroom associated complaint

LiveWest Homes Limited (202306780)

The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This Service also considered the landlord’s handling of the related complaint.

London Borough of Camden Council (202227296)

The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also about the landlord’s handling of the complaint and resolution offered.

London Borough of Ealing (202411060)

The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent damp and mould and fly infestation.