We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s handling of her reports of faulty windows and doors (including front door and French doors). The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is regarding the landlord’s handling of repair reports relating to: Drainage issues. A broken living room window. A bathroom extractor fan. This investigation has also considered the landlord’s handling of the complaint.
The complaint is about: The landlord’s handling of reports of damp and mould and the associated repairs. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs and the resident’s related requests for reasonable adjustments.
The resident’s complaint is about the landlord’s response to her concerns about the condition of her property at the start of her tenancy.
The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, damp and mould at the property. the complaint.
The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct of the resident’s son. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of damaged flooring following a leak. The landlord’s handling of the resident’s request for information about the increase in the rent and service charges. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors attending the property on 7 October 2022 and not completing repair works. Discrimination towards himself. Repairs to plastering within the property. The Ombudsman has also investigated the landlord’s complaint handling.