London Borough of Hackney (202324870)
The complaint is about the landlord’s response to the resident’s reports about: Windows and insulation. Damp and mould.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Harrow (202305653)
The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when it would not switch off. The resident’s rehousing application. The associated complaints.
London Borough of Lambeth (202308455)
The resident’s complaint is about the landlord’s: Response in relation to damp and mould; Response in relation to tree works; Response in relation to fencing works; Handling of the complaints process.
Midland Heart Limited (202226996)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns about staff conduct. Response to the resident’s request for a transfer. This investigation will also consider the landlord’s handling of the complaint.
Norwich City Council (202311617)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance.
One Manchester Limited (202332199)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Paragon Asra Housing Limited (202403682)
The complaint is about the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports of a lack of communication. The associated complaints.
Regenda Limited (202410072)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould.
Richmond Housing Partnership Limited (202120943)
The complaint is about the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and a boiler cupboard. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the associated complaint.
Richmond Housing Partnership Limited (202307853)
The complaint is about the landlord’s handling of: The resident’s concerns about the water tanks and water quality. External redecoration of the block. The communal garden. The landlord’s complaint handling has also been considered.