Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Bristol City Council (202308534)

The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; reports of repairs to the hallway cupboard; reports of repairs to the kitchen and bathroom; request for window replacement to be completed; request for an uneven floor to be levelled; concerns regarding the safety of the property; concerns regarding the condition of the garden; complaint.

Haringey London Borough Council (202311643)

The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s complaint handling.

London Borough of Hillingdon (202324088)

The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the resident’s complaint.

London Borough of Hounslow (202302419)

The complaint is about the landlord’s handling of: Reports of damp and mould to the bathroom. The resident’s request to be reimbursed the cost of running a dehumidifier. Ongoing repairs to the resident’s bathroom and notification of appointments. The Service has also considered the landlord’s complaint handling.

Peabody Trust (202111835)

The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202302575)

The complaint is about the landlord’s handling of: reports of issues with the hot water system. reports of a leak in the bathroom. requests for reasonable adjustments. the associated complaint.