East Devon District Council (202232330)
The resident’s complaint is about the landlords handling of the resident’s requests for: Rehousing. Adaptations following occupational therapist assessments.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Enfield (202210171)
The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to the resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Onward Homes Limited (202304956)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Delay in the painting of the property. Handling of the associated complaint.
Spitalfields Housing Association Limited (202003302)
The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding on the building. The landlord’s response to enquiries made by the resident relating to fire safety and the EWS1 certificate. The landlord’s handling of the complaint.
Stonewater Limited (202233065)
The complaint is about the landlord’s handling of repairs to windows and doors at the property.
London Borough of Ealing (202303968)
The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of requests for repairs to the bathroom. The Ombudsman has also investigated the landlord’s complaints handling.
Longhurst Group Limited (202227002)
The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s handling of various repairs. The Ombudsman has also considered: The landlord’s record keeping. Complaint handling.
Red Kite Community Housing Limited (202209900)
The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial works. The landlord's response to claims the roof has been defective since 2019.
Sovereign Network Homes (202214159)
The complaint is about the landlord’s response to: Reports of antisocial behaviour (ASB) within the block. Items being dumped in the bin store. Concerns about communal cleaning not being completed.
Together Housing Association Limited (202301176)
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of reports of issues with drainage to the front and back gardens of the property. The associated complaint handling.