Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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MHS Homes Ltd (202311782)

The complaint is about the landlord’s: Decision to charge the resident a higher rent at the property than at her previous accommodation. Handling of the resident’s reports of repairs required when she moved into the property.

Mid Devon District Council (202234298)

The complaint is about the landlord's handling of the resident’s concerns about: The position of a fence at the bottom of her garden. The height of a fence on the left-hand boundary of her property. The Ombudsman has also considered the landlord’s complaint handling.

Milton Keynes City Council (202221333)

The complaint is about the landlord’s handling of the resident’s concerns about electrical safety and damage to her cooker. The Ombudsman has also considered the landlord’s complaint handling.

North West Leicestershire District Council (202306960)

This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the resident’s complaint that its actions caused the death of his pets and the loss of frozen food.

North West Leicestershire District Council (202337606)

The complaint is about the landlord’s handling of: reports of an issue with a drain in the resident’s back garden. repairs to the resident’s front door. reports of damp and mould in the property. the associated complaint.

Notting Hill Genesis (NHG) (202322974)

The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s reports of repair issues. Failure to clear the property for a home buyer’s survey prior to the resident moving in. Response to the resident’s reports of rising damp. Communication with the resident regarding its responsibility for repairs and maintenance.