Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary decant including restricted access to the resident’s belongings in storage. The landlord’s handling of the resident’s complaint and level of compensation offered. This investigation also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and toilet.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her upstairs neighbour.
The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.
The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and repairs to the bath panel, the seal round the wash basin, and the extractor fan.
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
The complaint is about the landlord’s response to the resident's reports of subsidence in her garden.
The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common areas, resulting from a neighbour hoarding, including a pest infestation and odours, and the resident’s request for a rent rebate. The landlord’s requests for rent. Noise from other neighbours’ properties, including from a fan and DIY works. The landlord’s complaint handling
The complaint is about the landlord’s handling of: the resident’s request to install an external tap. the resident’s complaint.
This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and shortly after, she moved in. The resident’s request for compensation for damage to her personal belongings due to water ingress and damp. The associated complaint.