Metropolitan Thames Valley Housing (MTV) (202315924)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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North Tyneside Council (202402980)
The complaint is about the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202420263)
The complaint is about the landlord’s handling of the resident’s: Reports that the heating was not functioning correctly. Associated formal complaint.
Sovereign Network Group (202301929)
The complaint is about the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated formal complaint. Slippery concrete.
Birmingham City Council (202402096)
The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated repairs. Reports of damp and mould. Request for additional electrical sockets. Concerns about council tax payments. Dissatisfaction with being allocated the property. Report of a rodent infestation.
Cheshire West and Chester Council (202407050)
The complaint is about the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Flagship Housing Group Limited (202405308)
The complaint is about the landlord’s response to a smell in the property.
London & Quadrant Housing Trust (L&Q) (202303689)
The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, including her request for the reimbursement of costs incurred. Reports of repairs, including the rear entrance door and garden gate. Associated formal complaint.
One Vision Housing Limited (202411243)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring property. Discrimination by a member of staff.
Southern Housing (202325876)
The complaint is about the landlord’s handling of: A replacement front door and missing security features. Reports of staff conduct issues.