Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Anchor Hanover Group (202231153)

The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.

Clarion Housing Association Limited (202215585)

The complaint is about the landlord’s: handling of concerns about the administration of the resident’s service charge, and reports of overcharges. complaint handling.

Habinteg Housing Association Limited (202227866)

This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the resident’s concerns following the installation of a door mechanism by the local authority.

Islington and Shoreditch Housing Association Limited (202229316)

The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling.

Midland Heart Limited (202300818)

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour caused by a neighbour. Allegations regarding the conduct of a member of staff.

Stonewater Limited (202301443)

The complaint is about the landlord’s: response to the resident’s reports of a faulty heating system and its subsequent handling of repairs; complaint handling, including the level of compensation offered.