We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request for a new cupboard and sink in the kitchen. A request to repair a kitchen window. Heating repairs. Reasonable adjustments and communication. Its complaint handling.
The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request for a shower bench to be fitted in her wet room. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) in the block, including fly-tipping, drug use and noise. Reports of communal repairs. Reports of pets being kept in the block. Management transfer request. The Ombudsman has also considered the landlord's complaint handling.
The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to the resident’s concerns about how it records and shares information about asbestos within properties. Conditions applied by the landlord to an offer of compensation. The landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal stairs of her scheme and what might happen in the event that the main passenger lift failed.
This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling of adaptations and repairs that were approved in 2016; The landlord’s response to the resident’s historical reports of antisocial behaviour (ASB) and estate management issues. The landlord’s response to the resident’s concerns about his vulnerabilities and the landlord’s failure to implement reasonable adjustments. The landlord’s response to the resident’s report of a drainage issue. The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.
The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned improvement works in the property. Handling of repairs to a garden wall. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and a manhole cover. Request for asbestos tiles to be removed from the property. Reports of damp and mould in the property. Complaint and the level of compensation offered.
The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition of the property following a mutual exchange. The associated complaint.