Yorkshire Housing Limited (202305079)
The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication in relation to the bedroom issue.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Lambeth and Southwark Housing Association Limited (202114084)
The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property.
London Borough of Croydon (202227737)
The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
Notting Hill Genesis (NHG) (202214883)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour. The landlord’s handling of the resident’s reports of noise transference and associated repairs to the building. The landlord’s handling of the resident’s reports of her neighbour subletting their property.
Shepherds Bush Housing Association Limited (202226018)
The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports of damp and mould. Request to have a new bathroom and kitchen installed. Garage door repair. The Ombudsman has also considered the landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202302870)
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has also been considered.
Cottsway Housing Association Limited (202303404)
The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring.
Incommunities Limited (202233186)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour.
London Borough of Hackney (202315642)
The complaint is about: The landlord’s response to reports of antisocial behaviour. The landlord’s response to reports of damp and mould. The landlord’s handling of the resident’s application for a managed transfer via the exceptional case panel. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202309695)
The complaint is about the landlord’s handling of the resident’s queries about an increase in rent and service charges.