Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202230461)

The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of the associated complaint.

Peabody Trust (202318678)

The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.

Sanctuary Housing Association (202228567)

  REPORT COMPLAINT 202228567 Sanctuary Housing Association 9 July 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

South Tyneside Council (202314554)

The complaint is about the level of compensation the landlord offered the resident in relation to its handling of: Various repairs to the windows, doors, plaster, roof and pipework at the property. The complaint handling.

Lambeth Council (202316466)

The complaint is about the landlord’s response to the resident’s reports of leaks into her property from an upstairs flat and the subsequent damage caused. The Ombudsman has considered the landlord’s record keeping.

Regenda Limited (202211479)

The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould work at the property. Complaint handling.

Southern Housing (202227417)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. The Ombudsman has also considered the landlord’s record keeping.

Your Housing Limited (202318849)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.

Peabody Trust (202212871)

The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.