Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is regarding; The landlord’s handling of the resident’s request for adaptations to extend the home. The accuracy of information provided by council employees. The landlord’s handling of the arrangement of a surveyor inspection to assess the feasibility of an extension. The landlord’s handling of the resident’s request for information. The Ombudsman has also investigated the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of: The resident’s concerns about the energy efficiency of the property. Repairs to the property. The resident’s request for a management transfer. The associated complaint.
The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request for compensation following the leak.
The complaint concerns the landlord’s handling of the resident’s mutual exchange.
The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, cracks to the outside of the property, and, mice. The Ombudsman has also considered the associated complaint handling.
The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of antisocial behaviour (ASB), drug use, and noise nuisance; handling of the resident's associated complaint; response to the resident’s concerns about it labelling her as a habitual complainer and other associated language.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage to the resident’s personal belongings.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The resident’s complaint is about the landlord’s handling repairs at the property, including: The roof and guttering issues reported between June 2021 and February 2022. The drain and holes in the driveway identified in July 2021. The leak reported in August 2022. His driveway service request of September 2022. Window repairs. Brickwork repairs Service charges for repair work. The Ombudsman has also assessed the landlord’s: Record keeping. Complaint handling.