A2Dominion Housing Group Limited (202112428)
The complaint is about the landlord’s handling of the resident’s request to be permanently rehoused.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Abri Group Limited (202233917)
The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s concerns about damage caused to her personal possessions by the damp and mould. The resident’s reports of cracks to an internal wall, and possible subsidence. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Camden Council (202123973)
The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the work done and associated issues such as damp. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s record keeping.
Chelmer Housing Partnership Limited (202122681)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance and her request to move.
Clarion Housing Association Limited (202226481)
The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202234713)
The complaint is about the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request to be rehoused. the associated complaint.
Hyde Housing Association Limited (202216709)
The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling.
Irwell Valley Housing Association Limited (202224154)
The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways at the property. Concern about the liability for the works, and the associated increase in service charges. Queries about service charges. Complaint.
London Borough of Hackney (202302393)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated damp and mould. Complaint.
London Borough of Newham (202216504)
The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. This investigation has also made additional findings relating to the landlord’s: Complaint handling. Knowledge and Information Management (KIM).