Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southwark Council (202220469)

The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the property. The Ombudsman has also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202214094)

The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The landlord’s complaint handling. The resident also raised complaints about: the landlord appointing a different contractor to install the upgrade the contractor doing the installation driving dangerously on the estate and vaping the size and complexity of the equipment installed the landlord giving the resident’s alarm pendant to another resident which involved the resident in time and trouble sorting this out the landlord having sent the resident a cheque in another person’s name the landlord having changed the name on the resident’s tenancy.

Tower Hamlets Homes (202220160)

The complaint is about the landlord's handling of the resident’s concerns regarding repairs required to the stop valves.

Twenty11 Homes Ltd (202225419)

The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. the related complaint and claim for compensation. The complaint is also about the impact of the damp and leaks on the resident’s family’s health. We have also considered the landlord’s record keeping.

Twenty11 Homes Ltd (202226645)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.

West Kent Housing Association (202232049)

The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. The landlord’s handling of the resident’s complaint.

Connexus Homes Limited (202215584)

The complaint is about the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the property and the resident’s request to move.