Ongo Homes Limited (202310887)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Orbit Housing Association Limited (202322831)
The resident’s complaint is about the landlord’s handling of repairs to the wetroom floor. The Ombudsman has also considered the landlord’s complaint handling.
Orwell Housing Association Limited (202326522)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and his request for an extractor fan in the bathroom. The landlord’s response to the resident’s reports of damaged possessions caused by mould and by paint splashes during redecorating. The landlord’s handling of the associated complaints.
Royal Borough Of Greenwich (202408593)
The complaint is about the landlord’s handling of repairs to the property.
Sanctuary Housing Association (202337623)
REPORT COMPLAINT 202337623 Sanctuary Housing Association 28 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Wandle Housing Association Limited (202304463)
The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has also assessed the landlord’s complaint handling.
Colchester City Council (202300696)
The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. Concerns regarding removal of asbestos. Decision to fit laminate flooring. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202402976)
The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. Complaint.
Karbon Homes Limited (202337281)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Newham (202307695)
The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This Service has also investigated the landlord's complaint handling.