Cotman Housing Association Limited (202219362)
The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Grand Union Housing Group Limited (202220883)
The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter cupboard. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202222877)
The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.
Islington Council (202226162)
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Leeds City Council (202232275)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
Legal and General Affordable Homes (202229318)
The complaint is about: The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
London & Quadrant Housing Trust (L&Q) (202124516)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202223738)
This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to the resident’s reports of boiler and sink repairs. Complaint handling. The Ombudsman also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202313564)
The complaint is about: The landlord’s handling of the resident’s reports of defects to the main communal entrance door. The landlord’s response to the resident’s reports of anti-social behaviour (ASB) in the communal areas. The landlord’s handling of the resident’s reports of defective communal lighting. The landlord’s response to the resident’s reports of excrement in the lift. The landlord’s handling of the resident’s reports of a hole in the communal ceiling following heating works. The landlord’s handling of the associated complaints.
London Borough of Hackney (202226830)
The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a deep clean. Its complaint handling and compensation offered. The Ombudsman has also considered the landlord’s record keeping.