Metropolitan Thames Valley Housing (MTV) (202222052)
The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports of damp and mould at the property. the associated complaint.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Metropolitan Thames Valley Housing (MTV) (202222214)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated remedial work and the payments offered to the resident. The arrangements for the temporary rehousing of the family. The associated complaints.
Metropolitan Thames Valley Housing (MTV) (202411277)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.
Newark and Sherwood District Council (202404742)
The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Ongo Homes Limited (202310887)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour.
Orbit Housing Association Limited (202322831)
The resident’s complaint is about the landlord’s handling of repairs to the wetroom floor. The Ombudsman has also considered the landlord’s complaint handling.
Orwell Housing Association Limited (202326522)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and his request for an extractor fan in the bathroom. The landlord’s response to the resident’s reports of damaged possessions caused by mould and by paint splashes during redecorating. The landlord’s handling of the associated complaints.
Royal Borough Of Greenwich (202408593)
The complaint is about the landlord’s handling of repairs to the property.
Sanctuary Housing Association (202337623)
REPORT COMPLAINT 202337623 Sanctuary Housing Association 28 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Wandle Housing Association Limited (202304463)
The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has also assessed the landlord’s complaint handling.