We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating system upgrade (including boiler repair) and request for a decant; Reports of damp and mould; Rent arrears; Concerns about staff conduct during a gas safety check; Associated complaint.
The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak into the property and the associated damp and mould. The landlord's complaint handling.
The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. Reports of damp and mould. Request for compensation for boiler and additional heaters. Dissatisfaction about winter fuel payments. Concerns about her license agreement. Complaint.
The complaint is about the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. The resident’s reports that he has not received a caretaking service for several years. The associated complaint.
The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated complaint.
The complaint is about: the landlord’s handling of a fire in the communal bin store. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of noise transference and ventilation issues within the property. The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s response to the resident’s reports of no heating and hot water.
The complaint is about: The landlord’s handling of the resident’s reports about the condition of a shared garden. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Outstanding communal repairs. Issues with the bin and bicycle store. The Ombudsman also considered the landlord’s communication with the resident in relation to his dissatisfaction with the service charge.