Call for Evidence on housing maintenance now open! Respond by 25 October 2024. Submit evidence online.

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Loading...

Places for People Homes Limited (202003224)

The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the property, prior to his moving in

Housing Solutions (201817213)

This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.

Newham Council (201915965)

The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.

Peabody Trust (201912025)

The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a hazard ; and complaints handling.

Peabody Trust 2018 (202004754)

The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.

Aster Group Limited (202000764)

            REPORT   COMPLAINT 202000764 Aster Group Limited 3 December 2020   Our Approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]