We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202319694 Rugby Borough Council 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s handling of: Repairs in the resident’s property and the resident’s request for improvements. The resident’s complaint.
The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s request for a new front door. The landlord's handling of the resident’s complaint.
This investigation is about the landlord’s handling of repairs in the resident’s home.
The landlord’s handling of reports of safety concerns with fire doors in the property.
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for the heating system to be replaced. Handling of the associated complaint including the level of compensation offered.
The complaint is about the landlord’s handling of the resident’s report of a theft from his property.
The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water.
The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A bathroom leak resolved in January 2022. A request to replace the bathroom floor.