Sovereign Network Group (202407321)
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Network Homes (202343795)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in her home which caused damp and mould.
Sovereign Network Homes (Former Network Homes) (202313652)
The complaint is about the landlord’s handling of: A valuation following a Right to Acquire application. The information it provided on its fees. The associated complaint.
Stonewater Limited (202305000)
The complaint is about the landlord’s handling of reports of antisocial behaviour to include reports of: The presence of rats, and large male foxes. His neighbour’s car parking and car fumes. Noise from fence panels and tarpaulins in the neighbour’s garden. The neighbour’s feeding of birds. The associated complaint.
Stonewater Limited (202322828)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage including damp and mould. We have also considered the landlord’s handling of the associated complaints.
Swindon Borough Council (202411511)
The complaint is about the landlord’s: Response to the structural issues that the resident reported. Handling of the resident’s request for it to participate in a joint meeting with her MP. Consideration of the resident’s medical needs. Handling of the associated complaint.
Town and Country Housing (202337583)
The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Wandle Housing Association Limited (202217253)
The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response to the resident’s report that the kitchen window had no safety catch and her son's bedroom window did not lock. Handling of the complaint. This report also considers the landlord’s record keeping.
Wandle Housing Association Limited (202230608)
The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint.
Wandle Housing Association Limited (202310778)
The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident in relation to the level of rent and council tax. decision to remove an outbuilding. handling of repairs in the property. response to the resident’s concerns about the lettable standard of the property. response to the resident’s request for a smart doorbell. response to the resident’s concerns about a pest infestation. response to the resident’s concerns about missed appointments. response to the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.