We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens and replace fencing damaged by the fallen trees. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s complaint.
The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request for a management transfer. Response to overcrowding in the resident’s property. Handling of repairs to the sink. Complaint handling.
The complaint is about the landlord's handling of: The mutual exchange. Reports of repairs. Reports of damp and mould. The associated complaint.
The complaint is about: the increase in the resident’s service charges. the landlord’s consultation before the increase in service charges. the landlord’s response to the resident’s request to be proportionally billed for specific heating use. the landlord’s communication about undercharges. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs.
The complaint is about the landlord’s handling of the resident’s mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak and the associated repairs. Requests for window repairs.
The complaint is about the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to the building. Reports about the upkeep of communal areas.