ReSI Homes Limited (202326115)
The complaint concerns the landlord’s handling of: The resident’s request for a breakdown of the service charges. The resident’s reports of antisocial behaviour (ASB). Concerns about subletting.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Richmond Housing Partnership Limited (202233657)
The complaint is about the landlord’s response to the resident’s reports of ongoing drainage and sewage issues. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Richmond Housing Partnership Limited (202311681)
The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202346218)
The leaseholder’s complaint is about the landlord’s handling of reports of a rodent infestation and associated reports of repairs.
Richmond Housing Partnership Limited (202405659)
The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Royal Borough Of Greenwich (202314199)
The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also considered the landlord’s complaint handling.
Slough Borough Council (202308133)
The complaint is about the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint.
Solihull Metropolitan Borough Council (202327039)
The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) between March 2023 and September 2023. Landlord's handling of concerns about staff conduct. Landlord’s response to the reports about the condition of the property. Landlord’s response to the concerns raised about the condition of the communal areas. Landlord’s handling of the formal complaint that was submitted in September 2023 Landlord’s handling of the formal complaint that was submitted in February 2024.
Southern Housing (202225108)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202301167)
The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.