Norwich City Council (202315609)
The complaint is about the landlord’s handling of: Damp and mould reports. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Notting Hill Genesis (202305706)
The complaint is about: the impact of antisocial behaviour (ASB) on the resident’s health. the landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s complaint handling.
One Housing Group Limited (202404213)
The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing.
Origin Housing Limited (202321037)
The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the resident’s property.
Peabody Trust (202303862)
This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.
Peabody Trust (202317769)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. We have also considered the landlord’s handling of the associated complaint.
Peabody Trust (202327384)
The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to complete repairs. The landlord’s complaints handling.
Peabody Trust (202345779)
The complaint is about the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated repairs. Multiple decants. The resident’s request for a management transfer. The formal complaint.
Places for People Group Limited (202335735)
The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.
Places for People Group Limited (202411539)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the resident’s property following leaks and reports of damp and mould. The resident’s request for a management transfer.