Metropolitan Thames Valley Housing (MTV) (202316879)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to damp. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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North Northamptonshire Council (202231781)
The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about the fire evacuation plan. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202234209)
This complaint is about the landlord’s: Response to the resident’s concerns about a service charge refund. Complaint handling.
Notting Hill Genesis (NHG) (202322129)
The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination.
One Housing Group Limited (202311150)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.
Thanet District Council (202229102)
The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in the property.
The Guinness Partnership Limited (202208756)
The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports of antisocial behaviour (ASB); associated complaint.
The Guinness Partnership Limited (202231149)
The complaint is about the landlord’s handling of: Repairs following a leak from the hot water cylinder. The associated complaint.
The Riverside Group Limited (202218341)
The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns about staff conduct.
Anchor Hanover Group (202231153)
The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.