We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report has also taken into consideration the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) by her neighbour and her request to move.
The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting and antisocial behaviour (ASB) in the flat above. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a replacement boiler.
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check.
The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. Reports of leaks in the property between November 2022 and January 2023. The associated complaint.
The complaint is about: The landlord’s handling of repairs. The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The resident’s reports of mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint concerns the landlord's: handling of the resident’s reports of ASB from the neighbour. handling of the related complaint.
The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint.